Yalloak House Terms and Conditions
1. General
These Terms apply to all bookings for Yalloak House. By making a booking with us, you acknowledge that you have read and that you agree to be bound by these Terms. We reserve the right to vary these Terms at any time by posting an updated version on our website.
2. Bookings
Bookings for Yalloak House can be made online at www.yalloakhouse.com, airbnb.com.au, riparide.com or by calling us directly on 0402085518. All bookings are subject to availability. When making a booking, please ensure that all details you provide are correct. It is your responsibility to notify us of any correction to your booking details as soon as possible.
3. Number of Guests
Unfortunately, we cannot accommodate more than 8 people at Yalloak House at any one time. Unless we otherwise agree, the total number of Guests at Yalloak House during your stay must not exceed the amount agreed to at the time of the booking. If the number of guests exceed the number of guests booked we reserve the right to charge additional fees as specified on the website.
4. Payment Policy
Direct Bookings: When you book Yalloak House via our website or over the phone, you must pay the entire Booking Fee at the time of your booking in order to secure your requested dates. For information about cancellations and when you will be entitled to a refund of your Booking Fees, please refer to section 8 below. Bookings made through Airbnb or Riparide please note that where you make a booking via these platforms that you will be subject to any terms and conditions of the relevant booking site.
5. Booking Rates
The ‘per night’ rates for Yalloak House as listed on our website from time to time are expressed in Australian Dollars and are inclusive of any applicable GST (unless otherwise stated). Please note that the total Booking Fees for your stay at Yalloak House are not confirmed until payment of the required deposit has been made. We reserve the right to require a minimum length of stay for all Peak Holiday Period bookings. The details of any minimum stay requirements will be as specified on the bookings page of our website.
6. Children
Children under 2 years of age are welcome to stay at Yalloak House free of charge provided that they are accompanied by an adult at all times. We can provide one cot and one high chair on request. Children under 2 who have not been included in the paid booking must have their presence communicated to us at the time of booking.
7. Payment of Booking Fees
Booking Fees may be paid by direct deposit. All payments must be made in Australian Dollars.
8. Cancellations and making changes to your booking
If you are no longer able to stay at Yalloak House on the dates that you have booked, please let us know as soon as possible and we will do our best to accommodate an amendment to your booking. Please note that rescheduling of bookings is at our discretion and we cannot guarantee that we will be able to reschedule your stay to a date of your choosing. Our refund policy in respect of cancellations is set out in the table below. We will offer a full refund in the event of lockdowns preventing legal travel.
9. Cancellation Policy
If your booking is cancelled within 48 hours of booking and more than 14 full days prior to your scheduled date of arrival, your payment will be refunded in full.
If your booking is cancelled more than 48 hours after making the booking, and more than 14 days before your scheduled arrival date, 50% of your booking cost will be refunded.
If your booking is cancelled less than 14 full days prior to your scheduled date of arrival, your entire Booking Fee will be forfeited and will not be refunded.
10. Check In & Check Out
Check-in is available from 2:00pm on the date of your arrival. You must check-out by 10:00am on the date of your departure. Requests for an early check-in or a late check-out must be made prior to the date of your arrival. Whilst we will make every effort to accommodate your needs, early check-in or late check-out times are subject to availability and will be agreed at our discretion.
11. Cleaning
You agree to leave Yalloak House in a clean and tidy state upon your departure. In the event that you fail to do so, additional cleaning fees may apply. These additional charges will be charged to your nominated credit card or deducted from the security deposit you have paid. On departure, you must make sure that you:
Turn off all heating and cooling, secure fires;
- Wash all dishes
- Place used towels in bath.
- Leave linen on beds.
- Turn off all lights, close windows, lock doors.
12. Smoking
Smoking inside Yalloak House or in any indoor areas is strictly prohibited. If smoking outside, all windows and doors to Yalloak House must be closed and all cigarette butts must be extinguished and placed in the outdoor rubbish bins provided. In the event that you or your Guests smoke inside Yalloak House, an additional fee of $500 for specialised cleaning will be charged to your nominated credit card or deducted from the security deposit you have paid.
13. Pets and Animals
Unfortunately, pets are not permitted at Yalloak House.
14. Lockouts & Loss of Keys
If you lose or damage the keys to Yalloak House, you will be charged a $50 replacement fee. A call-out fee of $250 will also apply where a locksmith is required. Any applicable key replacement or call out fees will be charged to your nominated credit card or deducted from the security deposit you have paid.
15. Personal Belongings
Please be aware, unless otherwise required by law, we will not be liable for any loss or damage to your (or your Guests’) personal property during your stay at Yalloak House. We recommend that you (and all of your Guests) purchase comprehensive travel insurance to cover any loss or damage to personal belongings during your stay at Yalloak House.
16. Functions/Events
You must not host any function, party or event at Yalloak House without our prior written consent. This will include any gatherings of more than 8 people or visitors (i.e. people who are not listed Guests) at Yalloak House, at any time during your stay. This consent is at our discretion and may be subject to additional booking fees and the payment of an additional security deposit. If we provide our consent to any function, party or event at Yalloak House, our consent is subject to your (and your guests’) compliance with the guest behaviour standards as set out in these Terms.
17. Guest Behaviour
You agree that you are responsible for the behaviour of all Guests at Yalloak House during your stay.
18. Commercial use of Yalloak House – Photoshoots
Unless we otherwise agree, commercial use of Yalloak House is strictly prohibited. While we are more than happy for guests to take photographs and videos for their own personal purposes, any commercial photoshoots at Yalloak House are prohibited unless we have provided our prior written approval. All filming and photography requests must be sent to us prior to the date of your arrival and will be subject to our discretion (and any additional fees specified by us from time to time). Failure to obtain our prior consent in relation to commercial photography or videography at Yalloak House will amount to a breach of these Terms. If you would like to enquire or make a booking for commercial use of Yalloak House, please contact us on 0402085518.
19. Breakages and Damage.
In the event that any part of Yalloak House, including all communal and external areas, as well as any furniture, furnishings, appliances or household items are damaged or broken during your stay, an amount equal to the repair or replacement cost for the damaged goods will be charged to your nominated credit card or deducted from the security deposit you have paid. You must notify us immediately as soon as you become aware of any damage to Yalloak House or its furniture and furnishings. You must not remove any item from Yalloak House that does not form part of your own personal belongings. If any items are missing from Yalloak House after your departure, the cost of replacement will be charged to your nominated credit card or deducted from the security deposit you have paid. You must not alter, move or rearrange any furniture, fixtures or fittings in Yalloak House without our prior consent.
20. No Tenancy
You agree that regardless of the length of your stay at Yalloak House, you are not a tenant of Yalloak House and will have no rights in relation to tenancy.
21. Breach of Terms and Conditions
In the event that you or one of your Guests breach any of these Terms, the total loss or damage that we suffer as a result of that breach will be charged to your nominated credit card or deducted from the security deposit you have paid. In the event of breach, we reserve the right remove you and your Guests from Yalloak House or to refuse future entry onto Yalloak House and surrounding property.
22. Force Majeure/Changes beyond our Control
To the full extent permitted by law, you agree that we are not liable for any injury, damage, loss, additional expenses or disruptions including cancellations and rescheduling of bookings to the extent that they are beyond our reasonable control.
23. Liability
Nothing in these Terms will have the effect of excluding or limiting any of our liability at law, including under the Australian Consumer Law, nor is to be interpreted as having the effect of excluding, restricting or modifying the application of any State or Federal legislation applicable to the sale of goods and services which cannot be excluded, restricted or modified.
24. Definitions
In these Terms:
Booking Fee means the total cost for your stay at Yalloak House and includes any applicable GST. Guests means any person who accompanies you during your stay at Yalloak House. Peak Holiday Periods includes the Easter, Christmas, New Year’s holiday periods and School Holidays, as well as any other peak times specified by us from time to time. Terms means these Terms and Conditions, as updated from time to time. Yalloak House means the property located at (Address specified on booking), Birregurra. We, us and our means Gerard and Emily McDonald trading as Kingoonya Pastoral Company (Yalloak House) ABN 36944621604 you and your means the person named in the booking information provided to us.